Webinar: Creating a Culture of Innovation that Translates to Stellar Member Experience

When:  Feb 25, 2021 from 1:00 PM to 2:00 PM (CT)

Thursday, February 25, 2021
1:00 - 2:00 p.m. Central Time
Trace Ledbetter, David Crawford, Charlie Miller, John Pearson

Panelists from State National Companies discuss how a culture of innovation has allowed State National to deliver exceptional service and an elevated client experience. During this discussion, the panel will address how technology influences customer satisfaction both for State National and for credit unions. 

Key Takeaways:

  • State National's biggest lessons learned leveraging technology applications and creating a foundation for a culture of innovation.
  • New technology enhancements and how they go hand-in-hand with client experience. 
  • Steps credit unions can take to implement or amplify their own culture of innovation.
  • How specific credit unions are focusing on new technology enhancements to improve their member experience. 

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