Good Afternoon Everyone,
We're getting set to bring back Instant Issue of Credit/Debit Cards (we had offered this service a number of years ago but had to take it down when one of the elements of the program broke and it could not be readily updated/repaired).
We use Symitar as our core and have identified the vendors who are Symitar preferred providers as a starting point.
Looking for best practices, do's/don'ts, etc. Any vendor recommendations (those to partner with/those to avoid)?
Any insights would be much appreciated.
Thank you for responding to my post regarding Instant Issue.
I've forwarded your message to our Payments Strategist for his consideration as we continue to research the options that are available to us.
I appreciate hearing from you!
Hi Katie, we use Entrust and are a Fiserv DNA client (data center). Wondering what printers you're using and have you had any problems with your instant issuance environment. We use the CR500 and were unable to instant issue for most of 2020. They just told us we need an upgrade to a high capacity chip reader and also that our current printers were sunset as of 12/31 and we should look at replacing all printers with the CR825.
At my current FI we are running CR825 purchased in 2019. At my previous FI we were running CR500 units. I am not sure what they are having to do with those machines now, but I do know in 2018 they warned/notified by entrust that these machines would be end of life in 2020.
As far as the quality of the machines, I would say we have had some issues with these CR825 printers. Wearable parts like belts have been our biggest issues, but we have pretty high volume running through our machines. Not sure what kind of coverage you have on your CR500 machines, but with the CR825 units you are required to have their tech response solution, which allows for a technician to be dispatched to the location of the printer if the problem could not be resolved remotely. Most of our locations are in remote areas so it does take sometime to get a tech to some locations at times.
Good Morning Everyone,
Just a quick shout-out to thank those who responded to my post. You've provided me with excellent insight and potential concerns to consider regarding Instant Issue.
I've passed along all of this feedback to our Payments Strategist who is spearheading this project.
I greatly appreciate receiving your input!
I don't have experience with the connection between Fiserv XP2 and Entrust, however there are one of three ways to originate cards. It is either a push from your core to Entrust queue/printers, a pull with Entrust integrated client from your core, or a complete manual process. This would mean manually taking information from the core and typing or copy/pasting information into the Entrust client to produce the card.
As far as the tracking of the inventory, all that is done within the Entrust product. It keeps track of what cards are printed. The staff will do inventory of incoming card stock and enter into the Entrust product when they add cards to the printer. We also have chosen to do a manual inventory sheet at the branches for each time they have a card that is produced but just might not look right (flaw in design). In these cases the Entrust system just sees it as a printed card and would need to be removed from inventory during the balancing process.