At my current FI we are running CR825 purchased in 2019. At my previous FI we were running CR500 units. I am not sure what they are having to do with those machines now, but I do know in 2018 they warned/notified by entrust that these machines would be end of life in 2020.
As far as the quality of the machines, I would say we have had some issues with these CR825 printers. Wearable parts like belts have been our biggest issues, but we have pretty high volume running through our machines. Not sure what kind of coverage you have on your CR500 machines, but with the CR825 units you are required to have their tech response solution, which allows for a technician to be dispatched to the location of the printer if the problem could not be resolved remotely. Most of our locations are in remote areas so it does take sometime to get a tech to some locations at times.
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Katie Huddleston
AVP IT Operations
All In FCU
Daleville AL
334.598.4411
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Original Message:
Sent: Jan 14, 2021 08:58 AM
From: Gabe Mejias
Subject: Instant Issue Credit/Debit Cards - Experience/Insights?
Hi Katie, we use Entrust and are a Fiserv DNA client (data center). Wondering what printers you're using and have you had any problems with your instant issuance environment. We use the CR500 and were unable to instant issue for most of 2020. They just told us we need an upgrade to a high capacity chip reader and also that our current printers were sunset as of 12/31 and we should look at replacing all printers with the CR825.
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Gabe Mejias
Card & Payment Services Manager
Merck Sharp & Dohme FCU
Chalfont PA
Original Message:
Sent: Jan 13, 2021 08:52 AM
From: Katie Huddleston
Subject: Instant Issue Credit/Debit Cards - Experience/Insights?
Debbie,
I highly recommend Entrust Datacard. My team and I installed Entrust at my previous FI a few years back and it worked well with Symitar. We also implemented Entrust Datacard at my current FI, however we are on Fiserv DNA here.
Please let me know if you have any specific questions I might be able to answer for you.
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Katie Huddleston
AVP IT Operations
All In FCU
Daleville AL
334.598.4411
Original Message:
Sent: Jan 12, 2021 11:47 AM
From: Deborah Wright
Subject: Instant Issue Credit/Debit Cards - Experience/Insights?
Good Afternoon Everyone,
We're getting set to bring back Instant Issue of Credit/Debit Cards (we had offered this service a number of years ago but had to take it down when one of the elements of the program broke and it could not be readily updated/repaired).
We use Symitar as our core and have identified the vendors who are Symitar preferred providers as a starting point.
Looking for best practices, do's/don'ts, etc. Any vendor recommendations (those to partner with/those to avoid)?
Any insights would be much appreciated.
| Debbie Wright | | Product and Service Strategist |
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