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Growing talent as your credit union grows its footprint

  • 1.  Growing talent as your credit union grows its footprint

    Posted Mar 02, 2020 11:32 AM
    Credit unions are really expanding, serving multiple counties and/or multiple states and having branch presence in those locations.  This growth can put a strain on the org development team to provide learning experiences that make the same impact as in person or classroom learning.

    As your credit union grows to serve multiple states or large counties how are you meeting the educational needs of staff that may be too far away to come to internal in person training as often as you'd like?  I have heard feedback that we have learned to work while in a webinar or muted conference call so the retention and engagement of those options can sometimes leave more desired.

    What's worked well and what would you like to see improve in your credit union?

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    [Russell] [Evans]
    [VP Member Relations & Sales - Northeast]
    [CUES]
    [Madison] [WI]
    [53711]
    [russelle@cues.org]
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  • 2.  RE: Growing talent as your credit union grows its footprint

    Posted Mar 03, 2020 11:08 AM
    Living in Alaska, we are faced with geographical challenges here in Learning & Development. Providing a consistent training experience for staff in all of our locations is difficult! We have been fortunate to expand our training reach through Zoom for video conferencing. Our Instructors do a great job of keeping engagement for both in town and out of town attendees. And, depending on the length and complexity of the content, we have at times offered in-person and remote-only sessions for proper control.

    I do not think there is any one answer, instead a variety of techniques that should be used to compliment each other. We use tools such as the classroom, mock teller lines, Promethean Smart Boards, video conferencing, various communication methods, a variety of eLearning and micro-eLearning, and more-depending on a need we need to meet. We are also focusing on a better transition of new hires/newly promoted from training to the branch/department.

    Biggest thing we try to do is remain flexible. Request feedback and take it as a way to improve. And, don't get stuck in the old way of doing things!

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    Erica Kemp
    Learning & Development Manager
    Credit Union 1
    Anchorage AK
    907.339.8420
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  • 3.  RE: Growing talent as your credit union grows its footprint

    Posted Mar 05, 2020 07:39 AM
    That is great feedback Erica, thank you.  As you anticipate what will be needed in the future to continue to make remote development opportunities meaningful and valuable for learners, what do you see?  How does using mobile phone/tablets at your credit union play even more of a role in this going forward especially with video mentorship/coaching sessions?

    At CUES we have Incorporated Elite Access virtual classes and an online learning portal for example to help our members make distance learning easier, what else would assist credit unions like yours to execute on providing applicable personal and professional skill development for your distance learners?

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    [Russell] [Evans]
    [VP Member Relations & Sales - Northeast]
    [CUES]
    [Madison] [WI]
    [53711]
    [russelle@cues.org]
    ------------------------------