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Collection metrics?

  • 1.  Collection metrics?

    Posted Jun 17, 2019 02:02 PM
    Good afternoon,
    What is a good per collector metric # of accounts worked, for # of outbound phone calls, and/or emails per month? Or amount of time spent making outbound calls in a given month?
    Or even a ratio to # accounts..  Let's say you have 100 accounts 15+ days..  Is that 200 calls per month? 300 calls per month?
    Scott Meyer
    President & CEO
    Connect Credit Union
    954-318-1270 direct

  • 2.  RE: Collection metrics?

    Posted Feb 13, 2020 01:07 PM
    Hi Scott,
    This is a great question and it resonates with something we're looking into.  Did you ever find any good information?  I'd love to know.
    Brice Yocum

    Brice Yocum CSME CCE
    Tucoemas FCU
    Visalia CA