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Instant Issue Credit/Debit Cards - Experience/Insights?

  • 1.  Instant Issue Credit/Debit Cards - Experience/Insights?

    Posted 6 days ago

    Good Afternoon Everyone,

     

    We're getting set to bring back Instant Issue of Credit/Debit Cards (we had offered this service a number of years ago but had to take it down when one of the elements of the program broke and it could not be readily updated/repaired).

     

    We use Symitar as our core and have identified the vendors who are Symitar preferred providers as a starting point.

     

    Looking for best practices, do's/don'ts, etc. Any vendor recommendations (those to partner with/those to avoid)?

     

    Any insights would be much appreciated.

     

    Debbie Wright
    Product and Service Strategist
    FedChoice Federal Credit Union
    Tel: 301.699.6100 x4480
    Fax: 301-699-6137/6141
    Email: DWright@fedchoice.org
    fedchoice.org
    FedChoice ‑ Altogether Better!
    We Want to Save You Money - Learn More About How We Could Help!
    This message contains confidential information and is intended only for . If you are not you should not disseminate, distribute or copy this e-mail. Please notify immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. {Display name} therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.


  • 2.  RE: Instant Issue Credit/Debit Cards - Experience/Insights?

    Posted 5 days ago
    Debbie,
    I highly recommend Entrust Datacard. My team and I installed Entrust at my previous FI a few years back and it worked well with Symitar. We also implemented Entrust Datacard at my current FI, however we are on Fiserv DNA here.
    Please let me know if you have any specific questions I might be able to answer for you.

    ------------------------------
    Katie Huddleston
    AVP IT Operations
    All In FCU
    Daleville AL
    334.598.4411
    ------------------------------



  • 3.  RE: Instant Issue Credit/Debit Cards - Experience/Insights?

    Posted 5 days ago

    Hi Katie,

     

    Thank you for responding to my post regarding Instant Issue.

     

    I've forwarded your message to our Payments Strategist for his consideration as we continue to research the options that are available to us.

     

    I appreciate hearing from you!

    Debbie Wright
    Product and Service Strategist
    FedChoice Federal Credit Union
    Tel: 301.699.6100 x4480
    Fax: 301-699-6137/6141
    Email: DWright@fedchoice.org
    fedchoice.org
    FedChoice ‑ Altogether Better!
    We Want to Save You Money - Learn More About How We Could Help!
    This message contains confidential information and is intended only for . If you are not you should not disseminate, distribute or copy this e-mail. Please notify immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. {Display name} therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.





  • 4.  RE: Instant Issue Credit/Debit Cards - Experience/Insights?

    Posted 4 days ago

    Hi Katie, we use Entrust and are a Fiserv DNA client (data center). Wondering what printers you're using and have you had any problems with your instant issuance environment. We use the CR500 and were unable to instant issue for most of 2020. They just told us we need an upgrade to a high capacity chip reader and also that our current printers were sunset as of 12/31 and we should look at replacing all printers with the CR825.



    ------------------------------
    Gabe Mejias
    Card & Payment Services Manager
    Merck Sharp & Dohme FCU
    Chalfont PA
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  • 5.  RE: Instant Issue Credit/Debit Cards - Experience/Insights?

    Posted 4 days ago

    At my current FI we are running CR825 purchased in 2019. At my previous FI we were running CR500 units. I am not sure what they are having to do with those machines now, but I do know in 2018 they warned/notified by entrust that these machines would be end of life in 2020.

     

    As far as the quality of the machines, I would say we have had some issues with these CR825 printers. Wearable parts like belts have been our biggest issues, but we have pretty high volume running through our machines. Not sure what kind of coverage you have on your CR500 machines, but with the CR825 units you are required to have their tech response solution, which allows for a technician to be dispatched to the location of the printer if the problem could not be resolved remotely. Most of our locations are in remote areas so it does take sometime to get a tech to some locations at times.



    ------------------------------
    Katie Huddleston
    AVP IT Operations
    All In FCU
    Daleville AL
    334.598.4411
    ------------------------------



  • 6.  RE: Instant Issue Credit/Debit Cards - Experience/Insights?

    Posted 3 days ago

    Good Morning Everyone,

     

    Just a quick shout-out to thank those who responded to my post. You've provided me with excellent insight and potential concerns to consider regarding Instant Issue.

     

    I've passed along all of this feedback to our Payments Strategist who is spearheading this project.

     

    I greatly appreciate receiving your input!

    Debbie Wright
    Product and Service Strategist
    FedChoice Federal Credit Union
    Tel: 301.699.6100 x4480
    Fax: 301-699-6137/6141
    Email: DWright@fedchoice.org
    fedchoice.org
    FedChoice ‑ Altogether Better!
    We Want to Save You Money - Learn More About How We Could Help!
    This message contains confidential information and is intended only for . If you are not you should not disseminate, distribute or copy this e-mail. Please notify immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. {Display name} therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.





  • 7.  RE: Instant Issue Credit/Debit Cards - Experience/Insights?

    Posted 4 days ago
    Good morning,
    We are going to offer Instant Issue debit cards in the near future as well. We are on Fiserv XP2 and will be using Entrust. Does anyone have procedures for issuing cards and tracking inventory used in your branches that you would be willing to share?

    Thanks and I hope your 2021 is off to a great start!
    Kim

    ------------------------------
    Kim Mangrum
    SVP/Member Services
    Point Breeze CU
    Hunt Valley MD
    443.579.1401
    ------------------------------



  • 8.  RE: Instant Issue Credit/Debit Cards - Experience/Insights?

    Posted 4 days ago

    I don't have experience with the connection between Fiserv XP2 and Entrust, however there are one of three ways to originate cards. It is either a push from your core to Entrust queue/printers, a pull with Entrust integrated client from your core, or a complete manual process. This would mean manually taking information from the core and typing or copy/pasting information into the Entrust client to produce the card.

    As far as the tracking of the inventory, all that is done within the Entrust product. It keeps track of what cards are printed. The staff will do inventory of incoming card stock and enter into the Entrust product when they add cards to the printer. We also have chosen to do a manual inventory sheet at the branches for each time they have a card that is produced but just might not look right (flaw in design). In these cases the Entrust system just sees it as a printed card and would need to be removed from inventory during the balancing process.



    ------------------------------
    Katie Huddleston
    AVP IT Operations
    All In FCU
    Daleville AL
    334.598.4411
    ------------------------------



  • 9.  RE: Instant Issue Credit/Debit Cards - Experience/Insights?

    Posted 3 days ago
    We launched the CR825 printer in 6 locations in 2018. Our core is Fiserv XP2 and the process is exactly how Katie Huddleston describes. There is a link to instant issue debit card on the Plastic Card Screen in XP2, you start the process there and then the info goes through CardWizard to print. We also maintain inventory in CardWizard. As for the printer itself I can also confirm what Katie mentioned, we routinely have a tech out to replace parts, etc but when you look at the number of cards being issued through that printer it's understandable. We are in the Dallas/Fort Worth metro and when we need a tech it's usually a one day turnaround.

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    Brandy Scarlett
    VP/Marketing
    Ft Worth Cmnty CU
    Bedford TX
    817.835.5000
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