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Consultant for Plastic Cards

  • 1.  Consultant for Plastic Cards

    Posted 19 days ago
    Help me out, community!  A couple of years ago (or more) I know I saw that several credit unions were using a certain consultant to evaluate their plastic programs and contracts.  The name is just slipped from my mind but I will know it if I hear it.  We are visiting with Cornerstone but they are price prohibitive for a credit union of our size.  Of course, I will welcome any positive referrals.

    Debra Evans
    Embark FCU
    Great Falls MT

  • 2.  RE: Consultant for Plastic Cards

    Posted 19 days ago
    #Ondine Irving at GoCuCards has an excellent reputation.

    Sarah Cooke
    Laurel MD

  • 3.  RE: Consultant for Plastic Cards

    Posted 19 days ago

    We have used Strategic Resource Management Inc (SRM).​

    Rich Seubert CUCE
    AVP/Branch Operations
    Railroad & Industrial FCU
    Tampa FL

  • 4.  RE: Consultant for Plastic Cards

    Posted 19 days ago

    There's a discussion on another credit union message board that I follow that is asking this same question, so I'll share what I learned there.  My organization has personally used both Next Step and SRM for card processing and card network vendor engagements.  Both are excellent and have terrific methodologies.   Using both of them saved us so much time and money.  The ROI on using Next Step was a little bit faster than SRM, but for each engagement we had, each vendor used a different pricing model.   I was happy to work with both of them and would gladly do it again.


    As part of the discussion, others had mentioned Cornerstone, JMFA and CU Engage.   I've only worked with Cornerstone previously so can't comment on the others but there was general satisfaction from credit unions who used those.


    Whatever you choose, it's definitely worth it.  Esp from a budgeting standpoint, the consultants knowledge of the industry and how much of a discount they can push for is well worth it.  Good luck!


    Bill Thomas

    Chief Member Operations Officer

    United Nations Federal Credit Union

    (T)+ 1 347-686-6788


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  • 5.  RE: Consultant for Plastic Cards

    Posted 19 days ago
    I would 100% recommend Ondine Irving with  We opted to engage her services to look at everything in our credit program including pricing, product structure, contractual pricing, and database purge criteria. The database info we learned in regards to our credit program we also applied to our debit program. In a billing setup where monthly fees and network assessments are billed based on card records, EFT vendors have no incentive to purge records.  Going through and cleaning all of the old records up pruned down our databases by about 1/3. And shortly after that cleanup we migrated both debit and credit to a new vendor and brought credit in house.
    Scott Meyer
    President & CEO
    Connect Credit Union
    954-318-1270 direct
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  • 6.  RE: Consultant for Plastic Cards

    Posted 19 days ago

    CUEngage does a great job at negotiating credit and debit processing contracts and card brand agreements.  I have used them many times at two different credit unions, always with amazing results.  

    You will save in multiples what it will cost for their services.  You simply can't negotiate the deal on your own that they can negotiate on your behalf.  

    George Rudolph
    Harrisburg PA

  • 7.  RE: Consultant for Plastic Cards

    Posted 18 days ago

    Good morning,


    We used Suzanne Savage of Savage Consulting Group.  She was a tremendous help during our card RFP process, conversion, and recent renegotiation of our Visa Growth Agreement.  You'll save far more than you spend.


    Suzanne Savage

    Savage Consulting Group




    Jenna Lampson



    925.609.3206 - fax


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  • 8.  RE: Consultant for Plastic Cards

    Posted 18 days ago
    Hi Debra,
    We have used Cornerstone in the past for a core conversion and CU Engage to assist us through an RFP and contract negotiations for a card processor conversion. Overall, the process went well with both, however if I had to go through the process again, I would make sure that they are not paid the full amount at contract signing. I would negotiate that they get paid half at contract signing and half after a 6 month review based upon the actual savings earned. Hope this helps.

    Margie Salazar CIE
    Chief Financial Officer
    FirstLight FCU
    El Paso TX