CUES Member Community

Expand all | Collapse all

Collection Department names

  • 1.  Collection Department names

    Posted 4 days ago
    Good Morning CUES land, I recently have attended a collections and bankruptcy training and the speaking first talked about what is your department name?  We need to think about how to be member oriented vs credit union oriented.  Currently, we call our collections area Asset Recovery.

    I am curious what others call their collections departments.

    Brad

    ------------------------------
    Brad Hudson CPS CSE
    Director/Operations
    University of Kentucky FCU
    Lexington KY
    859.257.2678
    ------------------------------


  • 2.  RE: Collection Department names

    Posted 4 days ago
    We chose to move from the negative Collections Department to Member Solutions.  Seems to soften the initial conversation from "you're past due" to "how can we help".

    ------------------------------
    Kevin Jones CCE
    President/CEO
    Select Seven CU
    Johnson City TN
    423.282.0671
    ------------------------------



  • 3.  RE: Collection Department names

    Posted 3 days ago

    +1 on "Member Solutions"

     

     

    Ryon Brubaker

    Senior Vice President -  Information Technology

    8763 Union Centre Blvd. • West Chester, OH 45069

    cidimage001.jpg@01D5210B.B90F1D30  A picture containing drawing  Description automatically generated  A picture containing drawing  Description automatically generated

    045d3375a17b4e9d8bedf0e513b4b924@kembacu.org/78d6e35d6b544cb986eb0ceff4adc58b131797542224220326/calendar.html">View My Calendar

     






  • 4.  RE: Collection Department names

    Posted 3 days ago

    We changed to Credit Solutions a few years back. It seems to be a little more friendly...

     

    Barbara A. Appold 

    President/CEO

    United Financial Credit Union

    Administrative Office

    4685 State St

    Saginaw MI, 48603

    ( (989) 399-8602

    ( (989) 399-8653 (fax)

     






  • 5.  RE: Collection Department names

    Posted 3 days ago
    Good morning- We also use the name Member Solutions, for all the reasons already discussed.

    ------------------------------
    Robyn Mannone
    VP/Retail Lending
    APG FCU
    Aberdeen MD
    410.272.4000
    ------------------------------



  • 6.  RE: Collection Department names

    Posted 3 days ago

    Hi Brad,

     

    At FedChoice, our department name is somewhat similar to yours – Recovery Services.

    Debbie Wright
    Product and Service Strategist
    FedChoice Federal Credit Union
    Tel: 301.699.6100 x4480
    Fax: 301-699-6137/6141
    Email: DWright@fedchoice.org
    fedchoice.org
    FedChoice ‑ Altogether Better!
    We Want to Save You Money - Learn More About How We Could Help!
    This message contains confidential information and is intended only for . If you are not you should not disseminate, distribute or copy this e-mail. Please notify immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. {Display name} therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.





  • 7.  RE: Collection Department names

    Posted 3 days ago

    Hello,

     

    Our collections department is called "Loan Services."

     

    Thanks,

     

    Jenna Lampson

    President/CEO

    925.609.5206

    925.609.3206 - fax

    www.pacificservice.org

     


     NOTICE: The information contained in this message may be privileged, confidential, and protected from disclosure.  If the reader of this message is not the intended recipient, you are hereby notified that any dissemination,  distribution, or copying of this communication is strictly prohibited.  If you have received this communication in error, please notify us immediately by replying to this message  and then delete it from your computer.  All e-mail sent to this address will be received by the Credit Union's corporate e-mail system and is subject  to archiving and review by someone other than the recipient.  






  • 8.  RE: Collection Department names

    Posted 3 days ago
    We changed ours to Credit Resolutions.

    ------------------------------
    Kris Watkins CUCE
    Compliance/Security Officer
    CapEd CU
    Meridian ID
    208.884.0150
    ------------------------------



  • 9.  RE: Collection Department names

    Posted 3 days ago
    Edited by Kimberly Caldwell 3 days ago
    Good morning,

    A few years back, we re-branded our Collections department as "Financial Solutions". The team now is highly skilled at connecting with the members, better understanding the story of why the member might be falling behind, and showing empathy. And the best part is that it's working! Even through all of the deferrals of last year, our members find ways to make payments. Sometimes a member cannot avoid repo/ charge off, but even in those instances our team dedicates energy to exhaust the member's options.

    Please let me know if you would like to connect with our Financial Solutions leader. Enjoy your day!

    ------------------------------
    Kimberly Caldwell
    Finance Controller
    Sun Community FCU
    El Centro CA
    ------------------------------



  • 10.  RE: Collection Department names

    Posted 3 days ago
    Good morning Brad,
    I've worked for 2 credit unions. One has had an Asset Recovery team, such as yourself. However, the other credit union, referred to it as a Loss Mitigation department, which I thought I was incredibly helpful for the member perception. On numerous occasions we heard feedback members liked that the team was prepared to be a person to work with them and mitigate a conversation before it became a loss.
    Best of luck!

    ------------------------------
    Amber Stutzman
    Member Loyalty Manager
    Oregon Community CU
    Springfield OR
    541.687.2347
    ------------------------------