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Trainer Count

  • 1.  Trainer Count

    Posted 25 days ago

    Greetings and Happy Holidays!

    We're currently looking at our department structure to determine whether we have the appropriate staff compliment to support our credit union. To establish a credit union specific benchmark for trainer to employee ratio, could you please share your total number of staff and number of trainers?

    Thank you in advance!

    Amanda Hoover CUDE, CCUFC
    Belco Community CU
    Harrisburg, PA

  • 2.  RE: Trainer Count

    Posted 25 days ago

    Hi Amanda,

    I would be interested in benchmarking this as well. We currently have 1 trainer for about every 125 employees and 1 instructional designer.  


    Derek Matts MBA
    Organizational Development Manager
    Visions FCU
    Endicott NY

  • 3.  RE: Trainer Count

    Posted 25 days ago

    Good morning, All:

    We have approximately 450 Employees, which includes a CUSO, and we have 3 Trainers, 1 Learning & Development Supervisor, and 1 Learning & Development Director.  The 3 Trainers (150/PE) and the Supervisor do the majority of the training and curriculum building, with the Director supporting our strategy and vision.

    Happy to answer any further questions...Happy Holidays!

    Celia Armstrong
    VP/HR/Learning & Dev
    TTCU Federal Credit Union
    Tulsa OK

  • 4.  RE: Trainer Count

    Posted 25 days ago

    Good morning,

    Here are our stats:

    • $1.3B Assets
    • 285 Employee Count
    • 6 Total Education Department Count
      • VP of Education and Communications
      • Technical Communications Manager
      • Education Manager
      • Instructional Designer
      • Education Services Officer x 2

    Carolyn White
    VP Education and Communication
    CoastHills Credit Union
    Santa Maria CA

  • 5.  RE: Trainer Count

    Posted 24 days ago

    That would depend on what you define as  a "trainer". Are you asking for the number of people directly employed by the training (OD, HR, TS, etc.) department or would you include all those whose job involves some aspect of training staff (On-the-Job, New Hire, specialty courses, service, specialty loans, etc.). Those numbers would vary quite drastically depending on what you would include in the title of "trainer." Here at Royal in WI we have a staff of approximately 630 people and 7 who are full-time dedicated to building and presenting training to our team members and a full-time admin assistant who works for both the Talent Services Team and the Org Development team. There is no way that 7 of us could possibly provide the level of support our team members need to be adequately trained to fulfill all that we ask them to do.  When we include all the people who are involved in presenting or assisting with the training process that number swells exponentially.  To the point where it would be difficult to put an actual number to it.  


    If you're looking to include all, I can put the word out to our team and we can try to get an actual number around all those involved in training our team members.


    Scott Wuerch

    Organizational Development

    Royal Credit Union

    P.O. Box 970

    Eau Claire, WI 54702

    d: 715-855-8813

    f: 715-552-3079

    tf: 800-341-9911 x8813

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  • 6.  RE: Trainer Count

    Posted 21 days ago

    Hello Amanda,


    There are five of us on staff, and we are short two people. Also, one of the five is a training coordinator. We cover teller training, deposit, lending, IRA, New Hire Orientation, Customer Member Loyalty classes, one instructional designer, and now in January we are launching cultural training courses. Fully staffed we are at 7 not including me.  



    Angela Marshalek

    Vice President of Learning and Development

    Community First Credit Union

    1575 Dresang Way

    Neenah, WI 54956

    920-830-7200, ext. 4448

    Mailing Address:

    PO Box 1487

    Appleton, WI 54912-1487



  • 7.  RE: Trainer Count

    Posted 21 days ago

    Hi Amanda!

    I look forward to seeing these responses, as one of my goals this year is to re-assess our training department roles.  Hopefully others will also share their titles and functions.  I'm long-winded, so here are ours:

    We are $1.9B in assets, with 400 employees.  We have 7 in the department, plus we use several SMEs from the departments for topical training.

    Teller Training Coordinator:  Facilitates a 3 day Teller Training (after 3 days of general orientation), coordinates training plans for all new branch staff; also facilitates a 4-day Teller Enrichment where they come back after being in the branch 5-7 weeks.

    4 Branch Support Trainers:  They go into the branch with all new branch hires following their Orientation and Teller Training week.  They spend the first week with the new teller, then turn them over to the branch buddy.  They also fulfill branch cross-training requests, and do in-branch training as requested.  They also facilitate a one-week new accounts training each quarter for those new-to-role.  One of these ladies is also my content and project manager (informal, for now) and they are also creating e-learning and training videos.  This is why I'm looking into specializing their roles a bit more...  They also deliver parts of Orientation when they aren't in the branches.

    Training Administrator:  My co-pilot; we partner on all professional development program training, so we do mostly soft-skill training.  She also handles our LMS and other training software platforms, as well as coordinates with our Legal and Loss Prevention teams on compliance training.  

    Training Director (me):  Oversees the department and development of team, research, contracts, initiatives, and runs professional development soft-skill programs.  Coordinates with Directors of Branch Services (our regional branch directors).

    Hope this helps!



    Anita Lynn
    Director of Training/Development
    America's First FCU
    Birmingham AL

  • 8.  RE: Trainer Count

    Posted 20 days ago

    Hi Amanda,


    At FedChoice we have a total of 75 credit union employees with 2 employees in the Learning & Development department.

    Debbie Wright
    Product and Service Strategist
    FedChoice Federal Credit Union
    Tel: 301.699.6100 x4480
    Fax: 301-699-6137/6141
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  • 9.  RE: Trainer Count

    Posted 13 days ago

    Hi Amanda (and everyone).


    Like Scott Wuerch and a few other mentioned, we have a people in roles that aren't exactly "trainer" and we are also pretty decentralized.  But, here's what we've got:


    We have 900 employees

    Our HR L&D team has 3 people (including me) and we cover new employee orientation, compliance training, leadership development, and interpersonal skills (all the traditional talent development and organizational development stuff)

    We also have 4 other trainers outside of my team who report into our member service department, and they cover all the member service training. 


    I hope this helps! 

    Jeff Fetterman CIE
    Learning/Development Manager
    Harrisburg PA