CUES launched its first-ever talent development survey among credit union CEOs, executives and HR managers in the spring of 2020. The questionnaire, administered by Acuitim Marketing Research and Consulting, was designed to achieve the following research objectives:
This whitepaper reports on high-level findings from that survey and offers four primary action steps, illustrated with case studies, that can help credit unions overcome some of the most critical talent development challenges identified in this research:
Recognize the need to emphasize diversity, equity and inclusion in member service and opportunities for employees across the credit union. In a 2020 survey of credit union human resources and talent development executives, over half of all responding credit unions stated that attracting and retaining talent, developing future leaders, and developing adequate bench strength were major challenges. However, only about half of those credit unions had a plan in place to help address the challenge.
CUES State of Credit Union Training and Development Report