We are re-opening our lobbies tomorrow morning. (Our drive up lanes have remained open.) We installed bullet-resistant glass at our teller windows and new accounts area years ago, and never imagined how handy it would be in protecting our team from a global pandemic! Our Loan Department will be remained closed to member traffic for now, but will continue to assist members from behind glass at the new accounts area.
Our staff has chosen to wear masks, and we will be strongly urging our members to do the same. We purchased a limited supply of disposable masks to give to members who need them and will be directing members who choose not to wear a mask to conduct their business at our drive up. We also ordered washable masks for our team.
We will continue to assess our team members' health when they arrive in the morning with a temperature check and monitor them for symptoms throughout the day.
We have a schedule of items that are disinfected multiple times throughout the day, including door handles, common areas...even the ATM. There is hand sanitizer everywhere you look, and signs to remind our team to wash their hands and wear their masks. Depending upon which can of disinfectant the team chooses, our lobby sometimes smells like bleach and other times, smells like spring flowers or fresh laundry. Our lobby has never been this clean in the history of the Credit Union!
We have implemented social distancing by rearranging our lobbies, closing every other teller window, installing markers on the floor 6 feet apart, and limiting the number of members that can enter. We will have team members at the door to ensure the Governor's mandates and best practices are followed.
Hope this helps. Stay safe and healthy!
Paula A. Heitger
Community One Credit Union of Ohio, Inc.
6583 Frank Ave NW, North Canton, OH 44720
330-305-3050 extension 317
*WE HAVE $40 MILLION TO LEND! CONTACT US FIRST FOR ALL YOUR LOAN NEEDS.*
Thank you so very much for your response. I hope your lobby re-openings today went well for you, your team and members. It certainly sounds like you had a heads start by already having bullet-resistant glass in place.Thank you for the comment about rearranging your lobbies. I certainly think this warrants consideration at our branches as well.Enjoy your weekend and stay healthy and safe too!Kindest Regards,
This certainly is a concern. I checked with our bond provider just to make sure there were not going to be an issue with coverage. I was told for us there would not be issues from that stand point. It does cause a security concern but in my opinion does not trump the health concern. We are not planning on asking members to remove there masks and are encouraging them to wear them. The other issue will be member identification so tellers will be required to ask additional questions similar to our phone center.