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Collection metrics?

  • 1.  Collection metrics?

    Posted Jun 17, 2019 02:02 PM
    Good afternoon,
     
    What is a good per collector metric # of accounts worked, for # of outbound phone calls, and/or emails per month? Or amount of time spent making outbound calls in a given month?
     
    Or even a ratio to # accounts..  Let's say you have 100 accounts 15+ days..  Is that 200 calls per month? 300 calls per month?
     
    Thanks,
    Scott Meyer
    President & CEO
    Connect Credit Union
    954-318-1270 direct
     
     
     
     


  • 2.  RE: Collection metrics?

    Posted 4 days ago
    Hi Scott,
    This is a great question and it resonates with something we're looking into.  Did you ever find any good information?  I'd love to know.
    Best,
    Brice Yocum

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    Brice Yocum CSME CCE
    CEO/President
    Tucoemas FCU
    Visalia CA
    559.737.5900
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