Pathway of the Quarter: Change Agility

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Week 2: Section 3: Build Your Skill Change Management Task 1.1

  • 1.  Week 2: Section 3: Build Your Skill Change Management Task 1.1

    Posted May 13, 2019 02:12 PM
    Hello everyone!

    I hope you all had a fantastic weekend! We are starting the week off with our next task in CUES Learning Portal and the Pathway of the Quarter: Change Agility.

    Please check out Section 3, Build your skill, Task 1.1 Change Management. In this task, we are asked to answer a few questions. I will be posting these questions, with my responses later this week. Take the next few days to review the questions, think about your answers and then Wednesday we will open the discussion for your responses.

    I am looking forward to your responses!

    ***If you are not comfortable answering these questions publicly in this community, please feel free to send me your responses and I will post them for you***

    Laura Gibbs
    Online Community Engagement Administrator

  • 2.  RE: Week 2: Section 3: Build Your Skill Change Management Task 1.1

    Posted May 15, 2019 08:54 AM
    Good morning!

    I hope you all have taken some time this week to review the questions in Section 3 Task 1.1. For convenience, the questions are below in bold (feel free to use them here) and you'll see my answers in blue.

    Again, due to the nature of these questions if you'd like to respond but wish to remain anonymous, feel free to send your responses to me and I'll post them for you (

    1. How important is it for me to have data and reasoning about why the change is occurring?
      • I don't typically need to see data behind a change, I leave that up to those with the need to know. However, I do like to hear the reasoning why the change is occurring. Knowing the "why" helps me understand how the change is going to affect me in my role. It's all about communication!
    2. What do I do to better understand how a change will impact me directly or what I need to do to support the change?
      • Change is something that inevitable. You can either adapt and roll with the changes or get stuck in the past. I am a question asker! If I don't understand something that is changing, or why, or how, I am never scared to say, "I don't get it!" Chances are if I don't get it, someone else doesn't either. I am always trying to help my teammates understand changes too – sometimes the communication isn't as easy for some to catch on to so I try my best to explain in different ways especially when I am the one communicating the change.
    3. How comfortable do I feel connecting with my direct supervisor or peers to discuss a change if I have questions, concerns or need more information?
      • As I mentioned before, I am not afraid to ask the questions or admit when I am lost. I am completely comfortable with letting my boss know when something isn't clicking for me and we work together to get me there. Sometimes, the disconnect is due to a missing step or process from the project team - and this is why I always ask away!

    I am looking forward to seeing your thoughts! Don't forget to mark the task complete in the CUES Learning Portal!

    Laura Gibbs
    Online Community Engagement Administrator

  • 3.  RE: Week 2: Section 3: Build Your Skill Change Management Task 1.1

    Posted Aug 20, 2019 09:05 AM
    Hi Laura,

    For me, I like to know why the change is occurring before it is fully implemented. In terms of seeing data, I have never really thought about the significance of it in regard to change. I guess it would depend on the type of change being formulated; it is always a good idea to see how a similar change impacted a similar institution like the organization to show what potential pitfalls could be and how to handle them. Change comes about because a need for it is brought to light; data plays a support role to the change as to why the change is necessary. I agree with you that it is all about communication to make the change successful.

    In order to understand the change and how it will impact me directly, I ask questions and reflect on how I perceive that the change will change me or my role within the organization. Once I have an understanding of the change I can help my coworkers see the benefit of the change to make it successful.

    I am still getting use to becoming comfortable with talking to my direct supervisor or peers to discuss an upcoming change because I see myself as an introvert. I have a difficult time expressing myself when I am face to face with someone because I do not want to be seen as wasting someone's time or that I am not going to be heard. This is something that I am working to overcome, but it is going to take time.

    Jennifer Ertman
    Executive Administration Assistant
    Parkside Credit Union
    Westland MI