CUES Member Community

  • 1.  Collection metrics?

    Posted Jun 17, 2019 02:02 PM
    Good afternoon,
     
    What is a good per collector metric # of accounts worked, for # of outbound phone calls, and/or emails per month? Or amount of time spent making outbound calls in a given month?
     
    Or even a ratio to # accounts..  Let's say you have 100 accounts 15+ days..  Is that 200 calls per month? 300 calls per month?
     
    Thanks,
    Scott Meyer
    President & CEO
    Connect Credit Union
    954-318-1270 direct