CUES Member Community

Expand all | Collapse all

Credit Card Cash Advances

  • 1.  Credit Card Cash Advances

    Posted Dec 10, 2019 12:32 PM
    ​Good Afternoon
    I am in search of a vendor to process our credit card cash advances. We are a VISA issuer need to provide cash advance services. We received these services from our card processor, Jack Henry CPS up to about 3 years ago. They removed that service from their menu and recommended a company who have been a nightmare. I have been trying to obtain a due diligence package on a possible new vendor which has been like pulling teeth. That said I can only wonder what their service will be like going forward. All I need to do is be able to process cash advances on the teller line, please help me find someone who will not make this such an event :) Thanks.

    ------------------------------
    Karla Hanna
    Executive Vice President
    Sioux Falls FCU
    Sioux Falls SD
    605.977.8320
    ------------------------------


  • 2.  RE: Credit Card Cash Advances

    Posted Dec 11, 2019 07:52 AM
    We are also using the vendor that Jack Henry referred us to so assume it is the same one. They certainly make PCI compliance a royal pain. I would be willing to discuss this further if you want to email me directly. Apparently vendors are also on this discussion board.
    manager@cuplus.org

    ------------------------------
    Michael Daugherty
    President/CEO
    Community Plus FCU
    Rantoul IL
    217.893.8201
    ------------------------------



  • 3.  RE: Credit Card Cash Advances

    Posted Dec 11, 2019 01:49 PM
    Hi, Karla:  We use FIS (we are also with CPS).  Would you like more details as to how the relationship works or who are contact is?  (In other words, I don't know offhand but can find out.)

    ------------------------------
    Debra Evans
    President/CEO
    Embark FCU
    Great Falls MT
    406.791.2861
    ------------------------------